FAQ

We’ve recently made some thoughtful upgrades to our online system with the goal of making your shopping experience smoother, faster, and easier to navigate. While the look and flow may feel a little different, rest assured that your important information, including order history and subscription details, is still safely stored in your customer account. If at any point you feel unsure or have questions, our support team is always ready to help through our contact form.

One of the biggest changes you’ll notice is how you access your account. Passwords are no longer required. Instead, logging in is designed to be simple and secure. By clicking on the account icon and choosing options like viewing your orders or managing your subscriptions, you’ll be prompted to enter your email address. A one-time login code will be sent directly to your inbox, allowing you to access your account quickly without the need to remember another password. It’s an easier, safer way to stay connected to your account information.

While some programs may evolve over time, your impact still matters. Our previous rewards initiative has come to a close, but that doesn’t mean meaningful choices stop here. New programs are always being explored, so keep an eye out for future opportunities. If you have questions or want to learn more, our team is happy to hear from you.

Shipping is another area we work hard to keep clear and predictable. Most orders arrive within three to seven business days after being placed. Once your order is picked up by the carrier, you’ll receive a confirmation email with tracking details so you can follow its journey. During busy periods or severe weather, deliveries may take a bit longer. If your package hasn’t arrived within ten business days, please reach out through our contact form and we’ll gladly assist.

At this time, shipping is limited to the continental United States. Orders cannot be delivered to Alaska, Hawaii, Puerto Rico, or international locations just yet, though future expansion is always something we’re exploring. If you need to update a shipping address after placing an order, it’s best to contact us as soon as possible. Orders are processed quickly, but we’ll do our best to help when changes are requested promptly. You can also manage the address saved to your account by logging in and updating your profile details.

We offer free ground shipping on orders over $29. Orders below that amount incur a flat shipping fee of $15. Taxes are not included in the order total for shipping calculations. Subscription orders follow similar guidelines, with free shipping available on recurring shipments over the qualifying amount, provided shipment dates align.

Payment is processed when your order is placed. We accept major credit cards and PayPal, but do not accept checks or alternative payment methods. If a payment doesn’t go through, it may be due to expired cards, incorrect information, or card limits. Double-checking details usually resolves the issue, but our support team is available if problems continue.

Subscriptions are designed to be flexible and fully in your control. By logging into your account and navigating to the subscription section, you can view upcoming shipments, change delivery frequency, update payment methods, pause deliveries, or cancel at any time. Email reminders are sent ahead of each shipment so you’re never caught off guard. If a subscription is paused, it’s often due to a payment issue, which can be resolved by updating billing details through the secure link provided.

We are committed to being a cruelty-free brand, and our products are made without animal testing. They are thoughtfully formulated for use in homes with children, pets, and expecting parents, when used as directed. Our products are also gluten-free and made without nut proteins, though individual health concerns should always be discussed with a medical professional.

If something goes wrong with your order, such as receiving the wrong item or feeling unsatisfied, please contact us within 30 days and we’ll work with you to make things right. While we don’t handle traditional returns, customer happiness is important, and solutions are always our priority.

Our commitment extends beyond products to broader social impact. We actively support initiatives that address hygiene access, education, and community support. Through ongoing partnerships and programs, we help provide essential hygiene products, resources, and awareness to communities in need. Hygiene is a basic human need, and access to it plays a critical role in health, dignity, and opportunity.

Your account is your hub for managing orders, subscriptions, and personal details. From checking order status to adjusting delivery schedules, everything is designed to be straightforward and transparent. If you ever need help along the way, we’re only a message or call away, and always happy to support you.